Last updated 25 October 2026
This page explains how to delete your HopNaija account and associated data. HopNaija is the Nigerian transportation discovery app published by HopNaija.
You can delete your account in the app, or request deletion by email if you cannot use the app.
1. Delete your account in the HopNaija app
- Open the HopNaija app and sign in.
- Go to Account Settings.
- Tap Close Account.
- Review what closing your account means, then confirm.
Closing your account ends access for both passenger and operator use of that same HopNaija account.
2. Request deletion by email
If you cannot open the app, email support@hopnaija.com with the subject line HopNaija account deletion request.
Include:
- The email address on your HopNaija account
- The Nigerian mobile number linked to your account, if you have one
- A clear request to delete your HopNaija account
We may ask for proportionate information to verify that the request is yours. Do not send passwords or one-time sign-in codes.
3. What is deleted
When your HopNaija account is deleted, we delete or irreversibly anonymise information that is no longer needed to provide the service, including where applicable:
- Account profile details (such as name, email and phone)
- Favourites and similar account preferences
- Your public operator listing, if you were an operator
- Operator presence and live location used for discovery
- Bookings, meet-up records and other account activity that are not required for a remaining lawful purpose
You will no longer be able to sign in to that account. Uninstalling the app, signing out, switching between passenger and operator mode, or marking yourself unavailable is not an account-deletion request.
4. What may be kept, and for how long
Some information may be retained for a limited period when we have a specific need and a lawful basis to keep it, for example:
- Support messages, reports and security records while needed to resolve a matter, investigate abuse, meet a legal duty, or establish, exercise or defend a legal claim
- Backup copies until the relevant backup expires; those copies remain protected from ordinary use
- Records we are required to keep under applicable law for the retention period that law requires
When information is no longer required and no legal ground for retention applies, we delete it or make it irreversibly anonymous. If some information must be retained, we explain the reason unless the law prevents us from doing so.
More detail is in our Privacy Policy.