Terms of Service

In these Terms, “HopNaija”, “we”, “us” and “our” refer to the operator of the HopNaija service. “You” means the person using the service. For questions about these Terms, contact support@hopnaija.com.

By selecting the option to agree to these Terms when registering or activating an operator profile, you enter into this agreement. Please read them first. If you do not agree, do not create an account or activate an operator profile. Guest visitors must still use public pages lawfully and respect the rights of other users.

You can browse operator information, view availability, save operators where that feature is available, and contact an operator to discuss a journey. The roles are:

HopNaija does not book or dispatch journeys, set ride fares, process ride payments or provide trip tracking under its current service. A profile view, saved operator or call-button selection is not a booking or a promise that transport will be available.

The transport agreement is between the passenger and operator. An operator does not become HopNaija’s employee or agent merely by having a listing and cannot make commitments on HopNaija’s behalf. HopNaija remains responsible for its own platform services and duties under applicable law.

You must be at least 13 years old and legally able to enter into this agreement. Use one personal account for your passenger and operator activities. Provide accurate information, keep it current, and use only contact details and sign-in methods you are authorised to use.

Keep your sign-in details and verification codes secure. Do not sell, transfer or share your account, impersonate another person, or open replacement accounts to evade a restriction. Tell us promptly if you suspect unauthorised access. Responsibility for unauthorised activity depends on the circumstances and applicable law.

You may apply to become an operator through the same account. Operator access is subject to the eligibility checks and approval requirements explained during onboarding. Switching between passenger and operator views does not create a separate account or remove these Terms.

• Confirm the operator, vehicle, pickup point, destination, fare and any extra charges before agreeing to travel. Tell the operator about relevant journey requirements before they accept.
• Pay the lawful fare you agree for the service provided. Do not make deceptive enquiries, deliberately waste an operator’s time, or misrepresent a payment.
• Treat operators and other people respectfully. Follow lawful safety instructions and do not pressure an operator to drive unlawfully, overload a vehicle or carry prohibited items.

You can decline a proposed journey or stop proceeding if something appears unsafe. Contact the operator promptly if your plans change, where it is safe to do so. Any cancellation charge must be lawful, reasonable and disclosed before agreement; mandatory consumer rights still apply.

You are responsible for the transport you offer and provide. You must:

• Hold the driving licence, vehicle registration, permits, insurance and other authorisations required for your vehicle and services, and keep them valid. Only offer transport permitted in the area where you operate.
• Use a roadworthy vehicle, comply with traffic and transport rules, and provide the agreed service with reasonable care and skill. Do not drive while impaired or use the app in a way that distracts you from driving.
• Keep your name, contact number, photographs, vehicle details, service areas, hours and availability accurate. Do not use someone else’s identity or misrepresent who will provide the journey.
• Explain the fare, extra charges and any cancellation conditions before the passenger agrees. Honour the agreed price unless the passenger accepts a lawful change, and provide receipts where required by law.
• Report changes that affect your eligibility, such as licence suspension, loss of required insurance or a material change to your vehicle. Stop offering a service if you are no longer legally entitled to provide it.

You choose which enquiries to accept and remain responsible for your business expenses, taxes and legal obligations. Listing on HopNaija does not guarantee enquiries, passengers or earnings. Use passenger information only for the agreed journey or another lawful purpose, and do not reuse it for unwanted marketing or harassment.

We may ask for information or documents needed to check an operator’s eligibility and profile, and may recheck them when circumstances change. Do not submit altered or misleading documents. Our Privacy Policy explains how verification information is handled.

A verification label refers only to the check identified by that label. For example, phone verification confirms control of a number at the time of the check; it does not establish driving competence, vehicle condition or a criminal-background check. Verification does not guarantee future conduct or journey safety, and does not remove HopNaija’s responsibility to describe its checks accurately.

Availability and distance depend on operator updates, location permissions, device connectivity and other changing conditions. They are estimates for discovery, not a confirmed arrival time or navigation instruction. Operators should mark themselves unavailable when they cannot respond to new enquiries.

Passengers and operators agree fares and payment methods directly. HopNaija does not hold, collect or transfer ride fares. Contact the operator about a disputed fare, cancellation or refund. You can also report related misconduct to HopNaija. Because we do not hold the fare, we cannot reverse the payment ourselves; this does not limit any legal remedy you have against the responsible party.

Operators must respect applicable cancellation and refund rights. No term between an operator and passenger can remove a consumer right that the law makes mandatory.

Any fee charged by HopNaija for a platform feature must be clearly disclosed before you agree to pay, including the amount, billing period, applicable taxes, renewal terms and cancellation or refund conditions. These Terms do not authorise an undisclosed fee. A future paid feature requires clear notice and your agreement before a charge is incurred.

Your mobile provider may charge for calls, messages or data. HopNaija representatives must not demand undisclosed charges or ask you to reveal your password or one-time sign-in code.

You must not use HopNaija to commit fraud, threaten or harass anyone, engage in unlawful discrimination, exploit a child, facilitate violence or other illegal activity, or publish another person’s private information without a lawful basis.

Do not submit fake profiles or knowingly false reports, manipulate verification or availability information, send spam, collect user data for unauthorised resale or marketing, introduce malware, access another person’s account, or interfere with the service. Automated extraction, security circumvention and reverse engineering are prohibited except where authorised by us or permitted by applicable law.

For an immediate threat or emergency, contact the appropriate emergency services. HopNaija is not an emergency-response or live trip-monitoring service, and submitting an in-app report does not summon emergency assistance.

You retain ownership of the photographs, descriptions and other content you submit. You must have the right to provide it, including any necessary permission from people shown in photographs, and it must be accurate and lawful.

You give HopNaija a non-exclusive, royalty-free licence to store, reproduce, format and display your content only as needed to operate, secure and support the service. This includes displaying your public operator profile and allowing service providers to process content for those purposes. It does not authorise unrelated advertising use of your identity or photographs.

The licence ends when content is removed from the service, except for limited retention required by law or described in the Privacy Policy. Retention does not permit continued public promotional use. We may remove unlawful content or content that materially breaches these Terms and explain the reason where appropriate.

HopNaija’s name, branding, software and other proprietary materials belong to their respective owners. We give you a limited, non-exclusive permission to use the service for its intended purposes under these Terms. You may not copy, sell or misuse those materials except with permission or as allowed by law.

Our Privacy Policy explains what personal information we collect, how we use it, what appears on an operator profile, and your privacy rights. Agreeing to these Terms is not consent to optional location access, promotional messages or non-essential tracking. Those choices are handled separately.

When you call an operator through your phone service, caller ID may reveal your number. Information you share directly with another user is also subject to their responsibilities under applicable law. Operators must safeguard passenger information and respect requests and rights that apply to their own handling of it.

We may send account, security and service notices needed to operate your account. Marketing messages require the relevant consent and an effective way to stop receiving them.

Report misleading profiles, unsafe conduct, suspected fraud or other concerns through the reporting feature or support@hopnaija.com. Provide enough detail to identify the issue and any relevant evidence, without sharing unnecessary personal information. Make reports honestly; a complaint is not automatically proof of wrongdoing.

We review platform complaints and may request information, restrict a listing while investigating, correct information or take other proportionate action. We will give the affected person an appropriate opportunity to respond, unless doing so would create a safety risk, compromise an investigation or conflict with law. We may share necessary complaint details in accordance with the Privacy Policy.

We can address misuse of HopNaija and may help the parties communicate, but we do not promise to resolve every transport dispute or recover money paid to an operator. You remain free to contact a regulator, the police where appropriate, or a court.

We may restrict a feature, remove a listing or suspend or close an account where reasonably necessary to address a material or repeated breach, fraud, a serious safety or security risk, loss of operator eligibility, or a legal requirement. The action should reflect the seriousness of the issue and the risk involved.

Where practical, we will explain the reason and allow you to correct the issue before taking action. We may act immediately where delay would create a serious risk or violate law, then provide an explanation when it is lawful and safe. You can ask support to review the decision and submit relevant information. An operator-only restriction need not affect passenger access unless the reason also affects the account as a whole.

You may stop using HopNaija or request account deletion through Account Settings or support. Deleting the account covers both passenger and operator roles, subject to lawful retention explained in the Privacy Policy. Switching roles, signing out, becoming unavailable or uninstalling the app does not delete the account.

Closing an account does not remove rights or obligations already arising from a journey, payment, complaint or lawful claim. Clauses about existing disputes, intellectual property and permitted retention continue only as needed for those purposes.

We provide the platform with reasonable care and skill. Coverage and the number of operators vary by area, and we cannot promise that an operator will answer, accept an enquiry or be available at a particular time.

The service may be interrupted by maintenance, technical faults, network problems or events outside our reasonable control. We take reasonable steps to address disruptions and give advance notice of significant planned changes where practical. An interruption does not automatically remove your legal rights or any refund right for a paid service not supplied.

Operators are responsible for the transport services they provide. Passengers are responsible for their own conduct and lawful payment obligations. HopNaija is responsible for its own acts, omissions and platform obligations. A journey arranged after an introduction through HopNaija does not, by itself, make HopNaija the transport provider.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, misrepresentation, gross negligence, breach of mandatory service standards, or infringement of statutory consumer or data-protection rights. The description of operators as independent does not excuse HopNaija’s own breach of duty.

Responsibility for loss and any remedy depend on the facts and applicable law. You are not required to release a lawful claim or reimburse HopNaija for its own wrongdoing as a condition of using the service.

These Terms are governed by Nigerian law, subject to any mandatory rights that apply. Please contact support@hopnaija.com about a dispute with HopNaija so we can try to address it. This is an available route, not a condition that prevents you from seeking legal or regulatory help.

You may bring a matter before a court or tribunal with lawful jurisdiction. We do not require compulsory private arbitration under these Terms. The parties may agree to mediation or another lawful process after a dispute arises without giving up rights unless they expressly and lawfully agree to do so.

Consumer complaints may be submitted to the Federal Competition and Consumer Protection Commission at fccpc.gov.ng. Privacy complaints may be submitted to the Nigeria Data Protection Commission at ndpc.gov.ng. Relevant transport authorities may also have jurisdiction.

We may update these Terms when the service or legal requirements change. We will identify the updated version and provide reasonable advance notice of material changes where practical. Urgent changes needed for law, safety or security may take effect sooner, with an explanation. We will request renewed agreement where required; changes do not retrospectively remove rights that have already arisen.

If you do not accept a material change, you may stop using the affected service and close your account, without losing rights that the law protects. A lawful transfer of the HopNaija business does not reduce your existing rights or our responsibilities; we will notify you of a material change in the contracting party.

If a provision is unlawful or unenforceable, the remaining provisions continue only to the extent they can lawfully operate. Our delay in enforcing a provision is not automatically a waiver of it. These Terms do not override a mandatory legal right or erase a binding representation made to you.

For questions, account assistance or complaints, contact support@hopnaija.com.